LOST LEADS
After-hours silence
A contractor sizing a replacement unit at 9:40 PM finds your catalogue, has one compatibility question — and gets a contact form. By Monday morning they've ordered elsewhere, or forgotten why they needed you.
AI answer systems for industrial suppliers
Your manuals know the answer. Now your website does too.
Medhyon builds AI systems that read your catalogues, datasheets and O&M manuals — then answer your customers' technical questions on your website, at 2 PM or 2 AM, in plain language, cited to the exact document and page. When the system isn't sure, it says so — and hands off to a human.
CUSTOMER
23:42 SGT — WEBSITE CHAT
Can the VX-40 run a 30% propylene glycol mix at 55 °C continuous duty?
MEDHYON
ANALYSING DOCUMENTS…
Yes. The VX-40 is rated for propylene glycol mixtures up to 40% concentration at fluid temperatures to 60 °C in continuous duty.
Note: this requires the EPDM-2 seal kit. The standard nitrile seals fitted at the factory are limited to 20% concentration — using them at 30% voids the rating.
- VX-40 I&O MANUAL · §6.3 · P.24
- VX-40 DATASHEET · FLUID COMPATIBILITY TABLE · P.7
CONFIDENCE: HIGH · 2 SOURCES AGREE · ANSWERED IN 1.8 S
REF: DEMO-VX40-0042
ANSWERS LIMITED TO CLIENT DOCUMENT LIBRARY
01 / THE PROBLEM
The answer is in your catalogue.
The customer never gets it.
Industrial buyers ask precise questions — flange ratings, fluid compatibility, duty cycles. Whoever answers first, accurately, usually gets the order. Right now, too many of those questions land in an inbox and wait.
WASTED EXPERTISE
Engineers on inbox duty
Your senior technical people re-answer the same datasheet questions week after week — questions whose answers are already written down, on page 34 of a PDF they sent out months ago. That's expensive time spent on repetition.
SLOW QUOTES
Buried answers
The information exists — spread across hundreds of PDFs, revisions and product lines. But customers won't dig through a 60-page manual for one number. They'll ask and wait, or quietly leave.
None of this shows up on a dashboard. It shows up as quotes that were never requested.
02 / HOW IT WORKS
From document library to cited answer, in four steps.
No re-platforming, no new systems for your team to learn. Your documents stay where they are; Medhyon builds the answer layer on top of them.
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INGEST
Your library, indexed
Catalogues, datasheets, spec sheets, installation and O&M manuals — organised per product line and revision, down to the page and table. You approve the final document set before anything goes live.
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ASK
A customer asks, in plain language
On your own website, at any hour. No jargon required from the customer — “which pump for a seawater loop?” is a perfectly good question.
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ANSWER
A cited answer, in seconds
A plain-language reply that names the exact document, section and page it came from — so your customer, and your team, can verify it in one click.
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ESCALATE
Low confidence? A human takes over
Below a confidence threshold, the system stops. It tells the customer an engineer will confirm, and routes the full conversation to your team — never a guess on a technical or safety-relevant answer.
03 / WHAT IT HANDLES
The questions your team answers every week — handled.
Every capability below is grounded in the same rule: if the answer isn't in your documents, the system doesn't invent it.
Product selection
Points buyers to the right model for their duty, fluid, temperature and power supply — with the datasheet row to back it up.
“Which of your pumps is rated for seawater duty?”
Spec comparison
Compares models side by side — flow, head, materials, efficiency — straight from the tables in your own datasheets.
“Flow rate difference between the 200 and 300 series?”
Compatibility checks
Flange standards, voltages, seal materials, fluid compatibility — the questions that decide whether a sale is safe to make.
“Will this valve mount to a PN16 flange?”
Installation requirements
Clearances, mounting orientation, electrical supply, commissioning steps — from the installation manual, not from memory.
“What service clearance does the HX-12 need?”
First-line troubleshooting
Error codes, alarm tables and remedy steps from the O&M manual — deflecting the repetitive calls before they reach an engineer.
“Error E-7 on the controller — what does it mean?”
Quote-ready lead capture
When a buyer is ready, the system captures the spec'd requirement, quantities and contact details — and lands it in your inbox as a qualified lead, even at midnight.
“Can I get a price for six units, delivery to Tuas?”
04 / TRUST & ACCURACY
Answers you can defend.
In industrial supply, a wrong spec isn't an inconvenience — it's a returned order, a damaged system, or worse. Medhyon is engineered around that reality.
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Cited, every time
Every answer names its source document, section and page. If the system can't point to a page, it doesn't make the claim. Your team can audit any answer in seconds.
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It knows what it doesn't know
Retrieval confidence is measured on every question. Below the threshold, the system says it isn't sure and hands off — it never guesses on a technical or safety-relevant answer.
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Answers only from your library
The system answers from your approved documents — not the open internet, not “general knowledge.” If your catalogue doesn't cover it, the question goes to a human.
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Isolated deployment
Your documents and your customer conversations run in an environment dedicated to your engagement. Data handling terms — storage, retention, access — are agreed in writing before work begins.
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You stay in the loop
Every conversation is logged and reviewable. During pilots you get a weekly summary: what was asked, what was answered, what was escalated, and where your documents have gaps.
05 / THE PILOT
Prove it on one product line, before you commit to anything.
Medhyon doesn't ask for a big upfront commitment. Every engagement starts with a paid pilot: capped scope, fixed fee, and a success metric agreed in writing before anything is built.
| DURATION | 6–8 weeks from document handover to final review |
|---|---|
| SCOPE | One product line or document set, capped in advance. No scope creep, no surprise invoices. |
| CHANNEL | Your existing website, as an embedded answer console. No re-platforming. |
| SUCCESS METRIC | One primary metric, agreed in writing before the pilot starts and measured against a baseline from your own records — for example: average time to first response on after-hours technical enquiries (compared to your current average, typically next business day), or number of quote-ready leads captured outside business hours (compared to your current baseline, typically zero, since no one's answering). Citation accuracy is tracked throughout as a secondary quality check, but isn't the pass/fail bar. |
| FEE | Fixed, agreed before work starts. You're not paying more if it takes longer — but the fee is due regardless of the pilot's outcome, since you're paying for a genuine measured test, not a guaranteed result. |
| DECISION | Joint review against the metric at the end. The numbers go on the table; you decide what happens next. |
06 / ABOUT
One engineer, no account managers, no handoffs.
Medhyon is the independent practice of Deepak Mandava, an AI engineer based in Singapore.
He works directly with each client, personally, end to end — from indexing the first manual to sitting down with your team to review pilot results. There are no account managers and no handoffs; the person who scopes your pilot is the person who builds it.
The focus is deliberately narrow — technical-document answer systems for industrial B2B — because that's where cited accuracy matters more than demos, and where a well-engineered system pays for itself in recovered leads and returned engineering hours.
- LOCATION
- Singapore (SGT, UTC+8)
- PRACTICE
- Independent AI engineering
- FOCUS
- Industrial B2B document systems
- ROSTER
- Currently taking on 2–4 pilot partners
07 / CONTACT
Tell us about your catalogue.
A short conversation is enough to know whether a pilot makes sense: which product line draws the most repetitive technical questions, and what a fair success metric would look like.
Prefer email directly?
deepak@medhyon.com
Replies within one business day, SGT.